Your Challenges
In today’s fast-moving world, the ability to respond to change as well as manage people quickly and coherently is crucial to the survival of organisations.
Organisational change is inevitable in today’s ever-changing business world and is complex due to the interdependencies between the stakeholders, organisation, its people and supporting technologies. The softer aspects of business change, such as changing behaviour, gaining buy-in of the staff, managing transfers into and out of organisations, and providing training at the right time, are critical to achieving the desired outcomes.
It is not the organisations that adapt to change, it is their people. However, the need to focus on the people element is overlooked repeatedly in change management projects. About 75% of all organisational change programmes fail, largely because employees feel left out of the process and end up lacking the motivation, skills and knowledge to adopt new systems and procedures.
Ironically, the recipe for successful change management is well-known and deceptively simple – align the trinity of people, processes and technology with leadership and organisational strategy.
Meeting Your Needs
PwC has a proven track record in assisting organisations manage both change and its impact on people through a wide array of solutions relating people, process and culture. We can work with you to ensure that your employees participate in your organisational changes by identifying their issues and concerns, aligning their behaviour to your objectives, and designing successful communication and implementation strategies.
We help organisations achieve business benefits from change by adopting a holistic approach that pre-empts issues and effectively solicits responses from stakeholders. Some of the areas we have worked with our clients on include:
- Developing leadership
- Creating change vision
- Designing organisation
- Developing culture
- Developing change strategy
- Building commitment
- Managing people performance
- Designing benefits
Benchmarking
In any change process it is vital that businesses benchmark themselves before and after against leading best practices. We can help in this through:
- Global Best Practices
PwC’s Global Best Practices knowledgebase provides the online tools, information and analysis that allows you to compare your performance against leading companies and discover how they have achieved success.
- Saratoga (People)
Saratoga is PwC’s human capital measurement and performance benchmarking system. It can measure the organisation’s performance, quantify the human capital contribution and benchmark performance against targets to identify opportunities for improvement.
Leadership
• Create leadership resolve
• Enhance leadership teamwork
• Build leadership change skills
Change Vision
• Understand strategic vision
• Make vision operational
• Create compelling change story
Organisation
• Design reporting structure
• Design critical roles
• Integrate mechanism
Culture
• Develop values
• Encourage behaviours
• Change mindset | | Change Strategy
• Assess change readiness
• Select best change configuration
• Establish change governance
Commitment
• Build teams
• Manage stakeholders through adequate and effective communications
Performance
• Design measures
• Integrate people practices
• Training
Benefits
• Build business case
• Quantify benefits
• Sustain benefits |
Our Experience
Leading Technical Service Company
- Post-Acquisition Review
A leading technical service provider acquired a local company as part of its expansion in Asia Pacific. One of the acquiring company’s (AC) needs was to refine and improve the acquired entity’s (AE) HR processes and procedures to gain a better return on investment in the AE HR and its people. As such, PwC reviewed the efficiency, effectiveness and impact of the HR function of the AE, to enable the AC to:
- Understand the impact of the current delivery of AE HR on the business
- Prioritise investments in areas that are important to its stakeholders
- Identify further opportunities for service improvement and cost reduction
PwC also went on to recommend the appropriate competency and skill sets needed for the AE’s HR team as well as to highlight the skills and service delivery gaps in the AE HR.
