You want to know how to ensure that all elements are in place before you go live.
You want to know how to transfer knowledge and processes without disrupting operations.
You need to understand how to manage the facilities build-out.
You need to know how to mitigate the risks associated with the transition.
You want to know how to manage the organizational changes.
You want to know how to manage the human resource changes.
You want to know how to manage the retained organization.
You want to know how to accelerate the business benefits expected through the sourcing implementation.
How PricewaterhouseCoopers can help you
Assist in development/deployment of service management and governance processes.
Define process checkpoints and quality measures for go-live date across people, process, and risk.
Develop and assist in managing the implementation of the facilities build-out plan for the sourcing options - whether ITO, BPO, or SS.
Assist in managing the transition to a new environment, including support in the following areas: business continuity plans, service delivery plans, governance models, communications plans, change management processes, service contingency plans, and organizational structures.
