How to incentivize and embed the value of real partnership in every outsourcing and shared services decision*
If this is your situation
You want to identify the service provider most appropriate for your sourcing model and business requirements.
You want to know how to negotiate the best contract – one that will deliver you with the promised business benefits while also minimizing risks and providing business flexibility over time.
You need to understand what the SLA's should include and how they should be structured to be responsive to business change.
You need to identify which other metrics and controls you should include to assess compliance with contract provisions and SLA's.
You need to know how to be sure your service provider operates in alignment with your corporate policies and organizational culture.
You want to know how to set up a separate legal entity and what should be included.
How PricewaterhouseCoopers can help you
Advise on the scope of RFP with service provider – whether ITO, BPO, or SS.
Establish a contractual agreement covering governance and compliance processes.
Assist in managing the RFP and service provider selection process.
