Organisations are rightly expecting a measurable return on their change programs. Research shows, however, that 41 per cent of change projects fail – and of the 59 per cent that 'succeed', only half meet the expectations of senior management. Source: CSC Index/AMA Survey
Organisational change is complex because of the interdependencies between the stakeholders, the organisation and its people and supporting technologies – any change in one aspect is likely to affect one or more of the others. The 'softer' aspects of business change, such as changing behaviours, gaining buy-in of the staff, managing transfers into and out of organisations and providing training at the right time, are critical to achieving the desired outcomes.
How PwC can help you
Our assistance often involves Change and Program Effectiveness services, including:
- Assisting with program management and portfolio risk management advisory services
- Advising on benefits delivery
- Assisting in envisioning the case for change
- Advising on approaches to align values, attitudes and behaviours with strategic objectives
- Providing recommendations to design the organisation and transition people
- Coaching management to assimilate the knowledge, skills, attitudes and behaviours required to increase their effectiveness in driving sustainable change
