How to drive out unnecessary complexity in IT operations*

If this is your situation

• You need to understand how to best manage your IT investment portfolio to ensure effective delivery.
• You want to know how you compare with other companies in your industry that are managing the complexities of IT.
• You need to deliver IT systems on time and on budget.
• You recognize the need to improve IT service levels.
• You want to integrate new technologies to maintain a competitive advantage.
• You want to understand how IT affects accounting and reporting controls.
• You realize you must develop demand-based budgets and charge-back processes based on business consumption.

How PricewaterhouseCoopers can help you

PricewaterhouseCoopers (PwC) has helped the world’s largest organizations reduce IT complexity and learn to proactively manage business growth and change.

Services we provide include the following:

• Building robust IT portfolio management capabilities. PwC Advisory will help you establish processes and procedures for managing investments, applications, hardware and IT services to create strong portfolio management capabilities. Included in these capabilities are business alignment, demand management, succession and sunset planning, vendor management and architecture planning.

• Benchmarking against peers and leading practices. PwC Advisory will provide an assessment of your IT practices benchmarked against industry peers and leading practice organizations. We help identify “hot spots” that are driving unnecessary complexity in your organization and help implement changes to ensure your IT organization is more effectively managing complexity and cost.

• Effectively managing introduction of new technologies. PwC Advisory will help develop and standardize the processes for evaluating, testing and implementing new technologies, enabling the ROI impact and competitive advantages to be quickly achieved.

• Improving service levels. PwC Advisory will conduct a “voice of the customer” assessment to understand the user’s perception of the level of service they are receiving from IT. We will help identify root causes of service-level expectation gaps and assist in the development of a plan and implementation of processes to improve service performance, including change issues related to customer expectations.

• Maintaining a viable system of accounting and reporting controls. PwC Advisory will conduct an assessment of IT controls with an emphasis on change management procedures. Based on the findings, we will assist with the enhancement of processes to ensure that systems are properly controlled, and that they contain accurate data and are appropriately maintained.

• Managing the business demand for IT service. PwC Advisory will help your organization develop the processes and framework for requesting, approving, assessing, prioritizing and addressing business-customer requests to IT. This will include not only those processes related directly to IT, but also those to be followed by the users of IT services.

• Establishment of business-relevant IT budgets and charge-back procedures. PwC Advisory will assist in the development of a services catalog detailing the end-user services delivered by IT. We will help build processes to determine usage of these services by user organization, categorize levels of usage, and to budget for and charge back user groups based on consumption and factors unique to your organization.